• Quality – Providing client-centric products, advice, counsel and/or services that are timely, relevant, useful and – in the customer’s mind – of exceptional value

  • Understanding – Collaborating with clients to fully and accurately comprehend issues as the critical basis for developing client-satisfying solutions

  • Integrity – Not making commitments lightly, but honoring every commitment

  • Velocity – Moving at the speed and direction of business

  • Excitement – Creating engagement, ownership and energy

  • Relationships – Respecting the clients and their domain knowledge, creating collaborative environments and sharing ownership of issues, solutions and outcomes